AEGIS Hedging Solutions today announced a new executive appointment, naming Steve Resnick to the newly created position of Chief Customer Officer.
With over 25 years of experience in customer success roles, Mr Resnick will be responsible for leading an integrated customer success organization that includes onboarding, technology adoption, product support, and new product integration for AEGIS customers.
“Customer experience is driving every action at AEGIS, including the launch of the AEGIS Swap Execution Facility and the expansion of our platform through organic innovation, artificial intelligence, and strategic acquisitions,” said Bryan Sansbury, Chairman and CEO of AEGIS. “Steve’s experience will ensure each customer continues to receive outstanding support and is able to easily access our collective capabilities.”
Mr Resnick joins AEGIS from DXC Technology, where he most recently led the Americas Banking and Capital Markets business unit, including implementing an enhanced customer success program across the book of business. Past executive-level roles at DXC focused on the Energy and Risk Management sectors.
Previously, with Information Services Group (ISG), he worked with customers to assess, optimize, and transform their organizations through SaaS-based technology solutions. Prior to ISG, Steve Resnick was with Alight Solutions, where he was accountable for delivering technology and services to more than 450,000 global employees across many Fortune 500 companies.
Before Alight, he spent seven years with Ernst & Young focused on the design, implementation, and optimization of customer-focused organizations.
Steve Resnick earned an MBA in Finance from Southern Methodist University and a BA from Trinity University.
“AEGIS has changed the way companies navigate and manage commodity and carbon markets,” said Resnick. “AEGIS is in an enviable market-leading position with blue-chip customers, modern technology, proprietary analytics, and talented colleagues. As a result, our customers place tremendous trust in us, and I look forward to tailoring our capabilities to meet their unique needs.”