Dear Trader:
The end of the year is approaching, and it is an honor to accompany you through a year of trading. And a new year, a new journey, ICM Capital UK Essen will continue to provide you with excellent customer support and unparalleled trading experience. During the Spring Festival holiday, our global business will be handled normally, but considering that the Greater China region may cause inconvenience due to the holiday, the working arrangements for the Spring Festival holiday are hereby announced as follows:
(1) January 31-February 6 is a legal holiday in China. During this period, there will be customer service personnel on duty from January 31 (Monday) to February 4 (Friday), and the duty time is Beijing time 09:00-18 :00.
(2) The account opening application is normal, but there may be a slight delay due to the adjustment of the duty time. In case of special circumstances, please contact the online customer service or your account manager in time, and send the relevant information and materials to china.accounts@promenamarkets.com
(3) The deposit period from January 31st (Monday) to February 4th (Friday) is 09:00-18:00 Beijing time. Deposits outside this period may be slightly delayed due to the adjustment of duty hours. In case of special circumstances, please contact the online customer service or your account manager in time, and send the relevant information and materials to china.funding@promenamarkets.com
(4) The application for withdrawal during holidays is normal, but it should be noted that there may be a slight delay due to the adjustment of the duty time. Please make deposit and withdrawal arrangements as soon as possible according to your account needs. In case of special circumstances, please contact the online customer service or your account manager in time, and send the relevant information and materials to china.funding@promenamarkets.com
(5) In case of transaction obstacles, please contact the online customer service or your account manager in time, and send the relevant information to kefu@icm.com
We apologize for not being able to give you a timely reply during the holidays due to the limited staff on duty. If you have further questions, you can also email us at kefu@icm.com, or you can contact us online at www.icmcapital.asia.
Thank you for your understanding and support, and wish you a happy transaction!
Company Profile
ICM is a UK-based global diversified financial services provider providing retail and institutional clients access to a wide range of products. The ICM.com brand was launched in the UK in 2009 and has rapidly expanded globally to cater to retail and institutional clients worldwide with local offices in the UK, Europe, Asia, Latin America, the Middle East and beyond. To date, ICM.com has opened more than 20 offices around the world, providing transaction services to more than 120,000 clients.